Legal
Grailbet Privacy Policy
How we collect, use and protect your information
This Grailbet privacy policy explains, in plain language, what information we gather when you use our site and why we gather it. We wrote it for players in Canada who want a clear picture of how their data moves through our systems, from the moment an account is opened to the point a withdrawal is requested. Reading it alongside our terms gives a fuller view of how your relationship with us works.
We treat the details you share with us as part of running a trustworthy service, not as a side matter bolted onto the games. Account information, device data and the records generated by your activity on the site all fall under the practices described below. Where a rule changes, we update this page rather than leaving an old version standing, so the text you are reading is the one that currently applies.
Nothing here is written to be skimmed once and forgotten. We have kept the structure simple — what we collect, why we keep it, who can see it, and what choices you have — so that each section answers a single question rather than mixing several together.
What Information We Collect
When you register with us, we ask for the details needed to open and secure an account, such as your name, date of birth, contact information and payment details relevant to the method you choose. We also collect information automatically as you browse, including device type, browser version and general usage patterns across pages like our mobile casino experience.
Account verification is part of this picture. As part of our standard account checks we may request identity verification and, in some cases, proof of address, consistent with the KYC practices used across the industry to confirm who is behind an account. These checks exist to protect both the player and the integrity of the platform, and the documents involved are handled only for that purpose.
We do not collect more than the account and verification process requires. Gameplay history, support conversations and login activity are recorded mainly to resolve disputes, detect unusual behaviour and keep the service running smoothly for everyone using it.
Why We Process Your Data
We process personal data to operate your account, confirm your identity through our KYC and identity verification steps, respond to questions raised through live chat, and meet the recordkeeping that a regulated-style gaming service is expected to maintain. Some processing supports the offers we run, including eligibility checks tied to a welcome bonus or deposit bonus and any attached wagering requirement, so that promotional terms are applied correctly to the right account.
We also use data to keep the site secure — spotting irregular login patterns, preventing duplicate accounts and investigating complaints fairly. None of this processing is used to build a profile for purposes unrelated to your account or to sell your information to unconnected third parties.
How We Protect and Store Information
We store account and verification records using access controls intended to limit who within our organisation can view sensitive details. Payment information tied to your deposits is handled according to the practices of the method you select, and questions about a specific option are best directed to our payment methods page rather than this policy, since the mechanics differ by method.
We keep records for as long as they are needed to run your account, satisfy verification obligations and resolve any dispute that might arise after a transaction. Once information is no longer required for these purposes, it is not retained indefinitely as a matter of course.
If you believe your data has been mishandled, or you want to understand what we hold about you, our support channel is the starting point. Reaching us through live chat lets a member of our team walk through your specific request rather than relying on a generic answer.
Your Choices and Rights
You can ask us what personal information we hold about your account and request corrections where something is inaccurate. Where you no longer wish to receive promotional messages about a welcome offer or similar communication, you can opt out without affecting your ability to use the core account features.
Closing an account does not automatically erase every record tied to it, since some information must be kept to meet verification and dispute-resolution needs described above. We aim to explain, when asked, which records remain and roughly why they are retained.
Do you share my data with third parties?
How do I ask what information you hold about me?
Why do you need identity verification and proof of address?
Does this policy cover cookies too?
Updates to This Policy
We may revise this Grailbet privacy policy as our practices or applicable requirements change. When we do, the updated version replaces this page directly rather than being published separately, so checking back here gives you the current text.
If a change meaningfully affects how your data is handled, we aim to make that clear within the page itself rather than burying it in unrelated updates. Continuing to use the account after a revision means the updated policy applies to your activity going forward.
Questions about any part of this policy, or about a specific account request, are best raised directly with our support team so we can address your situation rather than a general case.
